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• A travel company (client) recruits "experience masters" from all over the world who are familiar with the cultural traditions of the destination and have unique skills that can provide tourists with special cultural experience activities.
• Clients want hosts to know how well they are doing and whether they need improvement from visitor feedback.

Communication - Whether the talent has established a good interpersonal relationship and whether it makes the tourists feel welcome and recognised.

A.improvements  B.well done

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